FAQs
We believe every wholesaler, regardless of size or turnover, should be able to afford our solution. As far as prudent and practical, we keep our pricing as low as possible.
We are a data-driven business. We’re constantly investing in automation and analytics-based strategies to reduce or keep our fixed costs low.
We review our pricing yearly. Adjustments take into account inflation indexation, balanced with our cost reductions.
Included in our pricing are two fully functional order management system sandboxes for you and your teams to safely explore and try out the functionality. These sandboxes can be ‘bare’ systems with minimal data, or a copy of of your ‘live system’.
Our platform is intuitive and the learning curve is gentle.
The Help Portal has lots of videos, ‘how to use’ and ‘reference’ articles. There are articles on getting started, implementation and setup. We are continually updating and adding to this content.
We know the majority of new users quickly master what they need to know from the Help Portal.
Realistically speaking, there will always be questions that cannot be addressed at the time in the Help Portal. Our support teams are here to help, and can provide short one on one sessions.
However if required we can create training videos or deliver training in person that’s specific to your working practices. Based upon the effort required we’d asked you for a fair fee.
In November 2020, amidst the Covid crisis, we worked with a $50M annual revenue business, with around 300 orders per day. At the busiest time of their year, with their sales volumes up 400% , we successfully implemented two systems with 23 customizations in two locations in just under 45 days.
There is no specific setup fee. This depends upon the business model, complexity, and size of your project. If we both agree there you need some assistance from a consultant we or one of our partners can provide you with a quotation. Based upon our experience to date, for businesses up to $10M turnover, as a rule of thumb you should budget $10K of professional services, i.e. if you are $30M annual revenue, then fees can be up to $30K including customization (or considerably less or even nothing at all if you self implement).
These figures are approximated and can vary based upon the complexity of your business model. However, we’ve found most wholesaler/distribution projects are a similar ‘shape’ and regularly fit inside the above-approximated costs.
Yes, there are no limitations.
By Sandbox we mean an additional system(s) to your live system. These would be secure and backed up.
This statement is here to intercept users who are coming from another system where they have to pay for annual upgrades. We’ve never charged like this. And never will.
We trust you. We ask you to fill in a simple form.
