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We're sorry you're having trouble. Send us a support ticket and we'll get right on it.

Submit a support ticket ​

Add a meaningful ‘Subject’.

‘Urgent’ by itself is not useful. In fact, don’t use it. Set the priority to ‘Urgent’. Use a context and Ref#, and an impact, for example:

Write a S.T.A.R. (Situation / Task, Action, Result)

describing the problem. Write down the workflow steps, add the Item and document ref# and/or the trading partner names, for example:

Include error messages and the steps you’ve tried to resolve the problem.

Include files, screenshots, and video. The more detail the better.

How to capture screenshots and videos to share with us